Coverage timetable: spent time in which we receive the incidences and they are scored toghether with the service levels.

C09x5 (from Monday to Friday, from 9 to 18)

C12x6 (from Monday to Saturday, from 8 to 20)

C24x7 (from Monday to Sunday, from 0 to 24)

Answering time: spent time since you call us and we do the diagnosis until a technician appears in your facilities.

R4HL: 4 working hours

R6HL: 6 working hours

R8 HL: 8 working hours

Solution time : maximum time in which we undertake to repair or change your machine.

S6HL: 6 hours

S8HL: 8 hours

SNBD: the next working day

SNOS: not guaranteed

The anual cost of the maintenance contract of a server is aproximately 250€ and the answering time is 4 hours and the customer attention is 24 hours seven days a week. These prices include the manpower, the journey and the spare parts.

If you want a personalised and adapted to your needs offer for the maintenance of your servers or the whole computers of your enterprise, contact with us via fax, telephone (902 157 718) or e-mail ( info@soportemv.com )