Soporte Multivendor - Hardware Maintenance

This information is based on our experience. We have worked with large and medium sized companies and public administrations for several years and we have checked that other companies from our sector have similar estimations.

Approximately 20% of PCs and printers have a hardware breakdown each year. This percentage is bigger in cloned computer equipment.

Each user has 1.2 queries or software problems each month.

In order to attend to micro computing hardware and software problems in a company, the average relation between the number of users and the number of technician is between 75 and 125 users per support technician.

The number of software problems increases similarly to the number of applications used by the company (owner applications, e-mail, sap, crm...).

In a well managed helpdesk, about 70% of the problems are solved on the first phone call..

These statistics can vary depending on the size of your company. Large companies usually have a more optimized support because their volumes facilitate to outsource these services.

Even so, a lot of times companies don't take into account the hidden costs derived from bad management of computer support. Some of these hidden costs are the cost of not having busy personnel because of hardware or software problems or technicians doing jobs not corresponding to their technical level.

PUBLIC ADMINISTRATION
	Soporte Multivendor has worked for the Public Administration for years and has the maximum category awarded by the Advisory Recruitment Board of Treasury.

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