IT Service Management Software

One of the keys to the success of Soporte Multivendor is the constant investment that we make in our computer systems, especially in software dealing with logistics and breakdown tracking.

We have an application with WEB interface executed in the Internet server from our office in Cornella.

Each customer has an access key or a password that enables them to enter the system from any PC that has an Internet connection and a browser.

This constant investment in software in order to improve quality and reduce service costs is another distinguishing characteristic of Soporte Multivendor. This characteristic makes the process clearer for our customers.

There are customers that began to use our computer systems by Internet for breakdown management. Some of these costumers are using our systems to manage the tasks of their own technicians, as a support to users for their owner applications or even to check the work of other contracted maintenance companies.

Some of the functions of this program are the following:

• The customer can register breakdown warnings and consult them in the system.
• Technicians have their tasks assigned according to priorities agreed with the cutomer.
• The database is updated within 15 minutes of the technician carrying out an intervention.
• It allows managing logistics of spare parts very easily.
• It helps to carry out the equipment inventory and keep it up-to-date.
• It makes it possible to obtain online statistics in order to check the repairs and response time.

This program is very intuitive and anyone can learn how to use it only in five minutes. This program can be used from any PC that has an Internet browser.

In this application screen, for example, the costumer can consult all the information concerning a specific breakdown: date and time of the warning and the actions carried out, technicians that have taken part in it, spare parts used, etc.

Your company will be able to consult all the lists of past and current breakdowns or consult in detail a breakdown state.

Another very useful function of this software is the inventory management.

Big companies usually have parks of thousands of machines and this fact creates difficulties to have an updated inventory of all the equipment. This equipment may be given out in tens or thousands of workplaces.

Computer Departments have others priorities and usually don't waste time and resources to develope an application to manage these breakdowns.

Our application enables to keep an updated data base of all your company's equipment and the maintenance background of each equipment.

This program also has the possibility of creating lists and reports automatically. You can send them by e-mail with the frequency desired by your company.

This information will be always accessible for your company and will enable a detailed knowledde of all the computer park data. It will permit also to make decisions connected with computer systems based on information and on specific data.